Customer Delivery Guide

Boll & Branch is operated by Bollbranchhome.

Last updated: September 24, 2026

Use this guide to understand the choices, responsibilities, and support available.

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1. Shipping support

Contact support@bollbranchhome.shop or 2127553566 with an order number if shipping assistance is needed. Bollbranchhome is located at 224 E 59th St, New York, New York, 10022, United States.

2. Order processing and cutoff

Orders are normally prepared within 1–2 business days. The order cutoff is Weekdays 5 PM Pacific Time. Orders submitted after the cutoff begin processing on the next business day. Weekends and public holidays are not business days.

3. Shipping origin and fulfillment

Orders ship from 224 E 59th St, New York, New York, 10022, United States. Carrier: USPS. Fulfillment partner: No third-party fulfillment partner. Bollbranchhome fulfills orders according to the published method and stated shipping origin.

4. Delivery estimates and tracking

Estimated delivery is 3–5 business days after processing. Available tracking information is sent to the contact details supplied at checkout. Carrier events, severe weather, address issues, and events outside our control can affect an estimate.

5. Shipping cost

Free Standard shipping is available on all eligible orders with no minimum order amount. Estimated delivery is 3–5 business days after processing.

6. Shipping area and address accuracy

We currently describe service for United States. Customers must enter a complete and deliverable address. Checkout availability and the final shipping amount control when a destination is not eligible.